We want to ensure that you are more than happy with your order. If there are any problems, please send us an email to contact@soul-mate.fr - we will be sure to contact you within 24 hours.


Deliveries will be normally be made using Colissimo (a tracked service of La Poste, the French National Post Office). We can also send your parcel using Mondial Relay at your convenience.

Need help ?

If you wish to contact us by phone, our office is open Monday to Friday from 9am to noon. If you contact us by sending an email to contact@soul-mate.fr, we guarantee to reply within 24 hours.

A brief message to our customers

Our online store is dedicated to decorative items for your home. Most of the things we sell are locally sourced from here in Normandy with a few items from other areas. We also sell a selection of both antique and restored vintage items along with lifestyle-themed gift ideas ….. and we are a place where you can find great handmade home-style designs to brighten the world of your soulmate.


Gift Cards

Gift cards are available. Please feel free to contact us by mail at contact@soul-mate.fr and we will be happy to send you details.


Your order

We aim to process and despatch your order within 3 working days. You will be able to check on your order’s progress in the customer account section of our website.